Contact information
Last updated: September 2026
We're here to help. If you have a question about KAY Wellness, your order, shipping, subscriptions or our products, we'd love to hear from you.
1. Contact Us Online
You can contact KAY Wellness using the contact form on our website homepage.
Please provide your name, email address and as much information as possible about your enquiry so we can assist you efficiently.
2. Contact Us by Email
You can also contact us directly at:
For order-related enquiries, please include your order number where possible.
3. What We Can Help With
You can contact us about:
- Orders and order updates
- Shipping and delivery
- Returns and refunds
- Subscription enquiries or cancellations
- Product questions
- Damaged or incorrect orders
- Wholesale or business enquiries
- Creator and collaboration opportunities
- General questions about KAY Wellness
4. Response Times
We aim to respond to enquiries within 1–2 business days.
Response times may occasionally be longer during weekends, public holidays, product launches or periods of high enquiry volume.
5. Personal Information
Please only provide information that is necessary for us to respond to your enquiry.
We will handle personal information submitted through our contact form or email in accordance with our Privacy Policy.
6. Contact Details
KAY Wellness LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: hello@getkaywellness.com