Cancellation policy
Last updated: September 2026
At KAY Wellness, we offer both one-time purchases and subscription options so you can choose what works best for you.
1. One-Time Purchases
One-time purchases are charged when your order is placed.
If you need to cancel a one-time order, please contact us as soon as possible at hello@getkaywellness.com.
We will do our best to cancel your order before it is processed or dispatched. Once an order has been dispatched, it may no longer be possible to cancel it, and you may need to follow our Returns & Refund Policy.
Your statutory cancellation and consumer rights are not affected by this policy.
2. Subscription Purchases
When you choose a KAY subscription, you agree to receive recurring orders according to the delivery frequency selected at checkout.
Your payment method will be charged automatically for each subscription order according to the applicable subscription terms and price.
You can cancel your subscription at any time before your next scheduled order is processed.
To avoid being charged for your next subscription order, please cancel before the next scheduled billing or processing date shown in your subscription account.
Once a subscription order has been processed or dispatched, cancellation of that individual order may no longer be possible. You may then need to follow our Returns & Refund Policy, subject to applicable consumer rights.
3. How to Cancel Your Subscription
You can manage or cancel your subscription through your customer account using the subscription management options provided on our website.
If you need assistance, you can also contact us at:
Please include your name and order details so that we can locate your subscription.
4. Changing Your Subscription
Where available, you may be able to change your subscription frequency or other available subscription options through your customer account before your next order is processed.
Any changes to the price, delivery frequency or products included in your subscription will apply to future orders and will not normally affect orders that have already been processed.
5. Promotional or Discounted Subscription Prices
If you receive a promotional price or discount when starting a subscription, the applicable terms of that promotion will be displayed at the time of purchase.
Unless otherwise stated, promotional pricing applies only for the period specified in the offer. Future subscription orders may be charged at the standard subscription price applicable at that time.
6. Cancellation Rights
Nothing in this policy limits your statutory consumer rights, including any applicable rights to cancel an online purchase under UK consumer law.
For information about returning products or requesting a refund, please see our Returns & Refund Policy.
7. Contact Us
If you have questions about cancelling an order or subscription, please contact:
KAY Wellness LLC
Email: hello@getkaywellness.com