Shipping policy
Last updated: September 2026
At KAY Wellness, we want getting your KAY products to be simple and stress-free. This Shipping & Delivery Policy explains where we currently ship, delivery costs and estimated delivery times.
If you have any questions about your order or delivery, please contact us at hello@getkaywellness.com.
1. Where We Ship
KAY Wellness currently ships from the United Kingdom to:
- 🇬🇧 United Kingdom
- 🇺🇸 United States
- 🇨🇦 Canada
We currently do not offer delivery to other countries. We plan to expand our delivery destinations as KAY grows.
2. UK Delivery
Standard Delivery
£3.99
Estimated delivery: 2–4 working days after your order has been dispatched.
Free UK delivery is available on orders over £25.
Orders are dispatched using selected delivery services, which may include Royal Mail or Evri.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside of our control, including carrier delays, adverse weather, peak periods or other disruptions.
3. US & Canada Delivery
International delivery to the United States and Canada is currently available for approximately:
£13.99
Estimated delivery times will be displayed at checkout where available.
International orders are shipped from the UK using our selected delivery service. Delivery times may vary depending on the destination, customs processing and the carrier.
Please note that customs duties, import taxes or other charges imposed by the destination country may apply. Where applicable, these charges are the responsibility of the customer.
4. Order Processing
Orders are generally processed and prepared for dispatch within 1–2 working days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.
5. Subscription Orders
If you subscribe to KAY, your products will be automatically processed and shipped according to the delivery frequency selected when you subscribe.
Your subscription shipping cost will be calculated according to the delivery destination and the applicable shipping rate at the time of each order.
If your subscription order qualifies for free delivery based on the applicable shipping threshold, free delivery will be applied to that order.
You can manage your subscription, including your delivery schedule and other available subscription options, through your customer account or by contacting us at hello@getkaywellness.com.
6. Tracking Your Order
Where a tracked delivery service is used, tracking details will be provided by email once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
If your tracking information has not updated for an extended period or your order appears to be delayed, please contact us at hello@getkaywellness.com and we'll do our best to assist.
7. Incorrect or Incomplete Delivery Information
Please make sure your delivery address is correct before completing your order.
If an order has not yet been dispatched and you notice an error, contact us as soon as possible at hello@getkaywellness.com.
If an order has already been dispatched, we may not be able to change the delivery address.
KAY Wellness cannot be responsible for delays or additional delivery costs resulting from an incorrect or incomplete address provided at checkout.
8. Delayed, Lost or Damaged Orders
If your order has not arrived within the expected delivery timeframe, please contact us at hello@getkaywellness.com with your order number.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and products where appropriate.
We will work with the relevant delivery carrier to investigate and resolve the issue.
9. Customs & Import Charges
For orders delivered outside the UK, the destination country may impose customs duties, import taxes or other charges.
These charges are not included in the product price or standard shipping charge unless specifically stated at checkout and are the responsibility of the customer.
Customs processing may also affect the estimated delivery time.
10. Delivery Restrictions
Some products or destinations may be subject to carrier or customs restrictions. If we are unable to fulfil an order to a particular destination, we will contact you and provide an appropriate resolution.
11. Changes to Shipping Rates
Shipping rates may change from time to time due to changes in carrier pricing, fuel costs, international shipping costs or other operational factors.
The shipping price applicable to your order will be shown at checkout before you complete your purchase.
12. Contact Us
If you have any questions about shipping or your order, please contact:
KAY Wellness
Email: hello@getkaywellness.com